Desktop Technician

Our client, a well known Retailer, is looking to hire a Desktop Technician on a freelance basis, FULLY ONSITE in Albuquerque, NM, ASAP. In this role, you will support customers both online and onsite -- $21/hr

Responsibilities
- Provide exceptional IT support (Incident and IMAC) to internal customers to ensure customer satisfaction
- Configure machines for new hires and deploy hardware as needed
- Complete workstation replacements for users that qualify
- Test, configure, install and manage repair of all IT related equipment (hardware and software)
- Log and track ticket related workload in a timely fashion
- Work with the Build Center team to provide timely delivery on all hardware deployments
- Ensure frequent and timely updates to internal customers
- Focus on support of people in addition to technology

Qualifications
- At least 3 years of relevant IT support experience (1st & 2nd level within a corporate setting)
- Exceptional Customer Experience skills
- Thorough understanding of service desk and customer support environment
- Deadline oriented and ability to make quick informed decisions
- Ability to work in a consistently changing environment
- High energy level and creative problem-solving abilities
- Excellent verbal, written and interpersonal communication skills
- Proven analytical, evaluative, and problem-solving abilities
- Expertise in MS Windows 10, OSX, iOS, MS O365, and MDM for mobile devices

Please submit a resume for consideration.