Hire a Hospitality Manager

Career Group Companies specializes in sourcing and hiring hospitality managers for luxury hospitality groups and establishments, including hotels, resorts, venues, and restaurants. We connect employers with the best talent in the hospitality industry to ensure a top-tier guest experience for all.

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JRK Property Holdings
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What Is a Hospitality Manager?

A hospitality manager oversees the day-to-day operations of a hospitality business or its hospitality function. These include hotels, resorts, restaurants, event venues, and more.

The hospitality manager streamlines and coordinates any elements that could affect guest services to ensure the execution of best-in-class experiences. This means developing and allocating budgets, managing staff, coordinating outside vendors and services, and maintaining high standards of service and cleanliness.

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Hospitality Manager Qualifications

Hospitality managers are typically highly experienced individuals with a strong background in providing luxury experiences in the hospitality industry. In some cases, a degree or certification in hotel administration or hospitality management is beneficial.

Hospitality managers must display strong leadership, including clear communication with operational staff and impeccable interpersonal skills when interacting with vendors and guests. The right person for this role displays confidence when liaising with high-profile guests. High-level organization skills are necessary for this role, and the ability to multi-task is vital to ensure operational tasks are completed and guest requests are fulfilled expediently. Problem-solving skills are also crucial, as hospitality managers must balance operational challenges with addressing guest concerns, keeping stakeholders best interests in mind.

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Duties of a Hospitality Manager

  • Coordinating seamless operations between various departments such as front office or reception, culinary, and marketing
  • Communicating with staff to ensure they understand their role responsibilities and have the resources required for proper execution
  • Training staff based on established standards to deliver exceptional guest service
  • Addressing guest inquiries, feedback, and complaints
  • Ensuring strict compliance with health, safety, and sanitation standards

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Modern, open-air room with floor-to-ceiling windows overlooking a calm ocean.   Wooden lounge chairs facing the water, with tall grasses near the edge.
Woman in a suit, standing behind a reception desk, on the phone,  looking at a computer screen pleasantly.

Interview Questions to Ask

Asking the right interview questions when hiring a hospitality manager is key. When interviewing, we recommend engaging in thoughtful conversations and assessing the candidate's ability to manage guest experiences and coordinate with various departments. Here are some starter questions to consider when hiring a hospitality manager:

  • Describe past roles you have held in luxury hospitality and the responsibilities associated with each.
  • How do you prioritize tasks as you manage and coordinate multiple tasks, vendors, or departments?
  • Describe your approach to understanding and resolving guest complaints.
  • What do you believe it takes to ensure a consistently exceptional experience for guests?

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FAQ

Who Hires Hospitality Managers?

When it comes to hospitality management hiring, plenty of our clients are searching for astute hospitality managers to streamline operations at their establishments and ensure an unforgettable experience for guests. Our clients include:

Luxury Hospitality Groups: Fine hotels that provide exceptional amenities to guests seeking accommodations that stand above the rest

Resorts: Developments offering a comprehensive experience that includes dining and entertainment

Members-Only Clubs: Social venues offering exclusivity in dining, entertainment, and recreational sports, allowing guests to rest in comfort

Event Venues: Versatile establishments that provide guests with an upgraded experience that makes them want to return again and again

Restaurant Groups: Food venues where managers coordinate dining experiences that wow guests and enhance the restaurant’s reputation

In establishments like these, our clients constantly seek exceptional management professionals who can facilitate white-glove service that sets them apart.

How to Hire a Hospitality Manager?

The first step in hiring an effective hospitality manager should be to define the role's responsibilities and the competencies needed for success. Then, create and distribute a job description, ensuring a wide reach and a more professionally diverse candidate pool.

Screen applications for your required level of experience and skills, such as communication, organization, and the ability to prioritize. Interview a short list of candidates, select the right one for the position, and ensure a comprehensive onboarding experience to help them get acclimated to the role and business.

Alternatively, you can partner with a hospitality recruiting agency. Typically, an agency will get to know your business, provide expert consulting and guidance, and help reduce overwhelm by screening applications, interviewing and vetting candidates, and ensuring a smooth experience for everyone involved.

What Is the Difference Between a Hotel Manager and a Hospitality Manager?

When it comes to hospitality management hiring, a hotel manager position has a narrower scope than a hospitality manager position. Typically, the right person for a hotel manager position has experience limited to this sector of the industry.

A hospitality manager has a broader skill set and employment history. The right person for this role has worked in a variety of hospitality establishment types and understands the nuances of running each one. 

If you are hiring for a business that includes multiple hospitality services, you may decide to hire both a hospitality manager to oversee the entire operation and a hotel manager to coordinate that one aspect of your business.

What Qualities Are Found in a Good Hospitality Manager?

A good hospitality manager will be enthusiastic about serving others and creating an exceptional guest experience. Additionally, they should possess extensive experience in the industry, excellent communication and interpersonal skills, impeccable organizational abilities, and robust critical thinking and problem-solving skills.

What Are the Most Important Focuses of a Hospitality Manager?

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Dedicated teams for every discipline

Career Group Companies is home to five highly specialized divisions, giving our clients access to the most exclusive and far-reaching network. Our family of brands allows us to tailor our approach for each search with teams focused exclusively on sourcing within their respective industries and fields.

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Corporate & Private Services

Career Group specializes in placements within corporate and private services and has dedicated teams focused in the sectors of administrative, finance and accounting, private services and household staff, hospitality, human resources, and legal services.

Fashion, Beauty & Luxury

Fourth Floor is the leading fashion recruiting firm in the country. We place the best and brightest talent in roles at top apparel, beauty, e-commerce, and luxury brands and retailers nationwide–in every department.

Creative, Marketing & Technology

The name Syndicatebleu is synonymous with passion, innovation, and expertise. As one of the leading creative, marketing, tech, IT, and sales recruiting firms in the country, we place highly skilled professionals at top companies across a diverse range of industries.

Executive Search

Career Group Search specializes in building executive teams. We place the highest caliber of talent in Director, VP, and C-level roles, with clients ranging from Fortune 100 companies to boutique startup firms.

Event Staffing

Career Group Events sets a higher standard for event staffing. We offer the most customizable approach to both large and small-scale event staffing. From corporate conferences to major sporting events, we handle the staff – so you can handle the show.