IT Support Engineer

A Digital Health Company is seeking an experience IT Support Engineer to join their team in Palo Alto! In this role, you will be responsible for guaranteeing and evolving the architecture of the IT structure with a focus on innovation and efficiency, while delivering mission-critical infrastructure and ensuring the highest levels of availability, performance, and security. We are looking for someone with excellent customer service, communication, and organizational skills with a high level of attention to detail.

 

This is a 3-6-month contract role.

 

Responsibilities:

• Onboard/offboard employees and contractors (i.e., creating new users, configuring laptops, and setting up desktops/workstations, receiving returned equipment)
• Provide best practice customer service to all users, such as monitoring and responding quickly and effectively to user requests or incidents
• Provide advanced troubleshooting and problem resolution via telephone, email, and using remote assistance
• Take charge of diagnosis and resolution of computer hardware, software, network, SaaS applications such as Okta, GSuite, Slack, Zoom, etc.
• Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their jobs
• Conduct periodic maintenance of hardware and software updates to systems to ensure stable performance of the environment
• Author and revise documentation of environment and operation procedures as needed.
• Support the Head of IT/Security in additional projects, as needed

 

Requirements:

• 5+ years of technical support experience in a corporate support
• In-depth knowledge of Windows and Mac OS required
• Experience deploying and supporting AWS, GCP, and Azure environments
• Experience with OKTA, G-Suite, Office 365, JAMF, Intune, and Zoom
• Experience with iOS and/or Android OS
• Experience with ticketing systems (Jira, ZenDesk, etc.)
• Strong analytical and troubleshooting skills
• Experience with Active Directory, DNS, DHCP, File and Print server function is a bonus
• Experience working with clustered servers, virtualization and storage area networks, such as Hyper-V, or VMWare, and SAN is a bonus

 

Please submit a resume and portfolio for consideration. 

 

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We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.