Corporate Services Operations Manager

Our client, a leading global investment firm is seeking an Operations Manager to join their team. The Operations Manager will be responsible for managing and overseeing the Corporate Services budget and carious services and functions, including vendor management, and travel and expense management.

The Operations Manager will be responsible for managing and overseeing the Corporate Services budget and various services functions, including vendor management, and travel and expense management. This role will ensure efficient and cost-effective operations while maintaining high standards of service delivery and compliance with corporate policies and procedures. The ideal candidate is a creative problem solver with excellent attention to detail. This role requires effective communication and coordination with colleagues and vendors globally.

Responsibilities:‍

• Manage and direct a small team focused on Expense, Travel and Vendor Management.
• Oversee, and ensure the successful delivery of, the Firms’ Expense and Travel Management programs.
• Maintain and monitor firmwide expense management system(s) and manage corporate credit card programs, including issuance, reconciliation, and reporting.
• Develop, implement, and ensure compliance with corporate policies and procedures. Conduct regular audits of travel and expense reports to identify and address non-compliance issues, and detect and prevent expense fraud.
• Proactively manage Travel Management Companies (TMC’s), including negotiating and/or partnering with travel service providers to secure the best rates and service levels.
• Establish consistent reporting on operations, travel and expense, and cost savings.
• Use data insights to inform and support broader business decisions, and identify trends.
• Ensure alignment between the Corporate Services budget and firm-wide cost savings initiatives.
• Enhance spend transparency across the global corporate services platform.
• Proactively manage and maintain relationships with Corporate Services vendors including, but not limited to, travel, expense management, office supplies, shipping, and other office-related items.
• Request, review and negotiate contracts and agreements for products and services, ensuring
  cost-effective purchasing.
• Monitor vendor performance, contract compliance KPI management, service model enhancements, and address any issues or discrepancies.
• Review and recommend service level adjustments, new vendors and identify opportunities for cost savings and process improvements.
• Serve as point escalation for internal clients to address travel and expense issues that impact key stakeholders.
• Oversee the successful delivery of the Firms’ Vendor Management program, including managing and directing the Firms’ Vendor Management Specialist.
• Create and maintain documentation for all audit controls, reporting processes and policies (e.g. SOX
  controls), and maintain a document filing repository that allows for presentations, processes and SOPs to be easily and quickly retrieved.
• Collaborate with the broader Services team on ad-hoc projects, including managing special projects and initiatives, and performing ad-hoc requests.
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Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, Data Analytics, or related field.
• Prior experience managing a team is required.
• Minimum of 5 years of experience in expense management and reporting, travel management, data analysis, or related roles.
• Excellent organizational and time management (project management) skills, and the ability to prioritize and meet deadlines.
• Strong attention to detail and analytical abilities, creative problem solver and good decision making skills.
• Strong communication and interpersonal skills with excellent judgment and discretion regarding sensitive and/or confidential information.
• Ability to work independently and manage multiple priorities in a fast-paced environment
• High level of proficiency in as MS Outlook, Excel, Word, PowerPoint.
• Experience with data analysis tools and techniques.
• Ability to communicate effectively with colleagues and vendors globally.
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Preferred Qualifications:‍

• Experience with Concur, Oversight or other travel and expense management systems.
• Knowledge of fraud detection techniques and best practices.
• Previous experience in a corporate finance or accounting role.
• Experience with data visualization tools (e.g., Tableau, Power BI) a plus.
• Certification in travel management (e.g., Certified Corporate Travel Executive - CCTE).
• Knowledge of Vendor Management best practices a plus.

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Please submit your resume for consideration!
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