Family Office Director of Administration, HR, and Operations

We are a family office based in Cleveland, OH seeking a special individual to support our growing domestic footprint. We would like to find someone exceptional, who has done this work in NY and would be interested in a move to the mid-west. Seeking an experienced estate manager who would like to move into more of an HR / Leadership role to represent the family while hiring, training and overseeing domestic staff. Other duties include:

Recruiting and HR administration
• Lead the firm’s recruiting efforts for private estate staff and family office personnel.
• Grow and cultivate relationships with recruiting firms.
• Head up the firm’s HR administration, and coordinate on-boarding and off-boarding with staff attorneys, payroll group, and IT.

Team Leadership and Management:
• Lead and manage a team of administrative professionals, providing guidance, support, and direction.
• Assign responsibilities, set performance objectives, and conduct regular performance evaluations.

Strategic Planning:
• Develop and implement administrative strategies that align with the organization’s overall goals.
• Identify areas for improvement, streamline processes, and enhance efficiency.

Policy Development and Implementation:
• Establish and update administrative policies and procedures to ensure compliance with industry standards and legal requirements.
• Train and educate staff on policy changes and monitor adherence.

Office Management:
• Oversee the maintenance of an organized and efficient office environment, including supplies, equipment, and facilities.
• Manage office-related projects and improvements.

Document and Data Management:
• Manage document control, ensuring records are categorized, stored, and accessible.
• Enforce document version control and access permissions.
• Oversee data management, data entry, and reporting activities.

Communication Coordination:
• Serve as a central point of contact for internal and external communications, managing phone calls, emails, and inquiries.
• Ensure communication protocols are efficient and aligned with the organization’s objectives.
• Regularly work with information that is highly confidential, strategic, and critical.
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Meeting, Travel and Calendar Management:
• Oversee a team of executive assistants engaged in calendar management and scheduling.
• Oversee EA team as they engage in complex domestic and international travel arrangements.

Project Management:
• Manage a multitude of special projects with assistance of EA team (including those pertaining to real estate, furniture installations, asset preservation and protection and recruiting).
• Manage project communications and reporting to align with project schedule and with key stakeholder expectations.
• Manage punch list process.
• Budget tracking and finance coordination.
• Track action items with emphasis on prioritization of critical issues that require immediate attention.
• Research and information gathering.

Principal, Family and Stakeholder Interaction:
• Interact with Principals, stakeholders, family members, business associates and vendors on behalf of the organization.
• Manage relationships, coordinate meetings, and address inquiries.


Salary: $200k-250k plus generous package

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Please submit your resume to apply!