Customer Service Coordinator

Our client, a distinguished high-end timepiece company, is seeking a Customer Service Coordinator to oversee the daily operations and administration of the service and repair workshop within their flagship boutique in New York City.

Location: NYC

On-site: 5 days per week

Compensation: $26.96/hr - $35/hr


Responsibilities:‍

• Collaborate closely with watchmakers to support their operational needs.
• Create and maintain both front and back of the boutique workshop environment in accordance with brand standards.
• Provide accurate and timely communication with clients and boutique correspondences.
• Engage effectively with clients via phone, email, and web inquiries
• Proactively manage potential client issues related to service timelines and other concerns, escalating as necessary.
• Monitor spare parts inventory while ensuring compliance with audit controls.
• Organize and manage the shipment of service and repair items according to brand standards and schedules.
• Enforce adherence to company policies and audit requirements in handling customer service and repair merchandise.
• Maintain daily updates and input within SAP, ensuring smooth communication between watchmakers and services.
• Prepare weekly reports for various stakeholders to facilitate business analysis.
• Liaise with the Retail Operations Manager on reporting and communication with the internal boutique as needed.
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Qualifications:‍

• A proactive, “can-do” attitude with a deep understanding of luxury client experiences
• Bachelor's Degree required.
• 3+ years of experience in a timepiece-related field.
• Strong critical thinking skills with a solution-oriented approach.
• Demonstrates initiative, conscientiousness, and thorough follow-through on all responsibilities.
• Flexibility to adapt to changing work requirements and schedules.
• Excellent verbal, written, and organizational skills.
• Proficiency in MS Office, particularly Excel; SAP proficiency is preferred.
• A secondary language is a plus.
• Ability to assist with special projects as needed, including the capacity to lift up to 40 lbs.

Please submit your resume for consideration!

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