Network Operations Specialist

A leading Digital Gaming and Entertainment organization has an immediate need for an Operations Specialist to proactively monitor and respond to incidents across our global operations, ensuring users can enjoy a seamless experience. This role focuses on the rapid detection, triage, and resolution of player-impacting issues, as well as the continuous enhancement of our service processes by refining monitoring tools, improving signal-to-noise ratios, and keeping documentation up-to-date.

Pay: $33.65 - $40.86

Type: long-term temporary-to-hire

Location: Remote (PST hours required)

Schedule: Monday - Friday from 11pm - 8am PST


In this role, you’ll:‍

• Monitor incoming communications to quickly identify and track incidents
• Use your systems, network, and cloud expertise to triage and address issues as a first responder
• Resolve player and user-impacting issues efficiently
• Conduct routine follow-ups on active incidents to ensure progress toward resolution
• Manage requests for access, network maintenance, and systems adjustments
• Refine alert triggers to reduce false positives
• Oversee documentation, engagement, and communications during critical service outages
• Update and improve documentation, such as runbooks, troubleshooting guides, and operational procedures
  
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Preferred Areas of Expertise:‍

• Operating Systems: Linux (bash, debugging)
• Networking: Packet loss, routing, ACLs
• Monitoring Tools: Prometheus, Grafana, Elasticsearch, Datadog
• Alert Correlation: BigPanda, ScienceLogic, Netcool
• Cloud Platforms: AWS, GCP, OpenStack
• Service Operations: ITIL, Incident/Change Management
• Logging Systems: Splunk, SysLog, ELK Stack
• Source Control & CI/CD: GitHub, Jenkins, Argo
• Configuration Management: Puppet, Terraform, Ansible
• Containerization: Docker, Kubernetes
• Load Balancing: Nginx, HAProxy, Envoy
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Please submit your resume for consideration!