Pre-Litigation Manager

Our client, a rapidly growing law firm is seeking a Pre-Litigation Manager

Working Schedule: Monday trough Friday 9:00AM ET - 5:30PM ET

Job Description:‍

• Screening and Case Review: Set clear criteria for referrals and provide structured case information for efficient reviews.
• Cross-Functional Collaboration: Maintain strong relationships across teams to ensure alignment and cooperation.
• Direct Team Supervision: Oversee team activities, ensuring quality standards and collaboration with unit managers.
• Department Planning and Objectives: Plan and evaluate activities to meet objectives and maintain a safe, compliant environment.
• Staff Development: Set job expectations, monitor performance, and support employee growth through coaching and feedback.
• Quality and Customer Service: Enforce service standards, resolve client issues, and recommend improvements.
• Training and Leadership: Coordinate training to prepare the team and foster leadership through ongoing coaching.
• Client Retention: Engage at-risk clients and address feedback to enhance satisfaction an

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Qualifications:‍

• Must be fluent in English and Spanish.
• Proven experience in a management or supervisory role.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities
• Must consistently be on time and reliable.
• Must have excellent written and verbal communication skills, including the ability
• Must successfully communicate with other employees & work well in a team environment.
• Must have proficiency in using computers and relevant software.
• Must be able to prioritize tasks effectively and possess strong multitasking and time-management skills.
• Must have strong phone contact handling skills and active listening abilities
• Must have a passion for delivering exceptional customer service with ability to handle customer complaints and provide appropriate solutions.
• Must be able to adapt to a fast-paced and changing work environment.
• Must have a keen eye for detail to ensure accuracy and thoroughness in all tasks.

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Please submit your resume for consideration!