Information Technology Help Desk Support

A leading Fashion/E-Commerce Brand has an immediate need for a highly motivated and experienced IT Helpdesk Support professional. This role involves delivering prompt and professional technical support to internal users across multiple buildings and departments. The ideal candidate will demonstrate a proactive attitude, strong technical expertise, and a collaborative spirit in a fast-paced environment.

Type: Temporary

Duration: 1-2 months

Location: Cerritos, On-Site

Pay: $22/hr -$25/hr (please note, there is no flexibility on the hourly rate)


Responsibilities:‍

• Install, troubleshoot, and support operating systems and applications for both Windows and Mac.
• Maintain and recover data from NAS devices, servers, and phone systems, ensuring backups are up-to-date.
• Configure, install, and maintain phones (digital and analog), NAS devices, and other storage solutions.
• Perform co-location and server room maintenance, including cabling and racking servers.
• Provide 24/7 on-call troubleshooting to minimize system downtime.
• Install and upgrade computer equipment and software for internal users.
• Create scripting tools to improve departmental efficiency.
• Run network cables through various locations (rafters, walls, roofs) as needed.
• Support security systems, including DVR camera device installation and maintenance.
• Operate the helpdesk, addressing a wide range of technical issues, such as printer troubleshooting, software/hardware malfunctions, and network concerns.
• Manage firewalls, switches, and other networking equipment to ensure system stability.
• Configure and update console logins for internal systems.
• Set up and relocate workstations, including furniture assembly in collaboration with the maintenance team.
• Configure and manage radios and multiple network systems.
• Use helpdesk tracking systems to log and resolve technical requests efficiently.
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Requirements

• Ability to deliver prompt, professional responses and resolutions for service requests.
• Excellent verbal and written communication skills.
• Self-starter with a proactive approach to problem-solving.
• Capable of managing multiple projects with competing priorities.
• Adaptability in a fast-paced and changing work environment.
• Natural aptitude for working with diverse teams and addressing user concerns effectively

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Please submit your resume for consideration!

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