Information Technology Support Specialist

Our client, a leading Retail/E-commerce company is seeking a highly skilled and motivated IT Support Specialist to provide comprehensive technical support to internal customers. We are seeking a highly skilled and motivated IT Support Specialist to provide comprehensive technical support to internal customers. This role involves a wide range of responsibilities, from troubleshooting operating systems to managing networking equipment, and ensuring the seamless operation of IT infrastructure. The ideal candidate will thrive in a fast-paced environment, possess excellent technical expertise, and be flexible with work schedules, including early mornings and weekends.

Type: Temporary

Duration: 1-2 months

Location: Cerritos, On-Site | Occasional site visits to DTLA and other LA locations as needed

Pay: $25/hr -$29/hr (please note, there is no flexibility on the hourly rate)



Responsibilities‍

• Install, troubleshoot, and support operating systems and applications (Windows and Mac).\
• Configure, install, and maintain phone systems (e.g., Cloud Mitel, Talk Desk).
• Perform server room maintenance, including cabling and racking servers.
• Install and upgrade new and existing computer equipment.
• Provide frontline helpdesk support to internal customers, addressing issues with printers, hardware/software malfunctions, and OS troubleshooting.
• Maintain and monitor firewalls, switches, and other networking equipment to minimize downtime.
• Update and create console logins for various internal systems.
• Configure and set up new or relocated workstations.
• Backup emails from Google domains.
• Run network wiring, including the installation of RJ45 connectors.
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Requirements:‍

• 5-7+ years of experience in a Technical Support or similar role is required
• A+ Certification is preferred
• In-depth knowledge of multiple operating systems (Windows and Mac).
• Hands-on experience with configuring and maintaining networking devices and hardware.
• Willingness to work overtime, weekends, and flexible schedules as needed.
• Availability to travel up to 50–80% within the Los Angeles area.
• Ability to deliver prompt, professional responses and timely resolutions to service requests.
• Strong self-starter with exceptional verbal, written, and analytical skills.
• Capacity to manage multiple projects with competing priorities.
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Please submit your resume for consideration!

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