TTP Customer Experience Associate

Our client, an American Sunglasses Brand, is seeking a Customer Experience Specialist to join their team in a Temp-to-Perm capacity in their Peoria, IL location. Their ideal candidate will have customer service experience, outstanding communication skills, and the ability to convey enthusiasm and passion for the brand during every interaction.

Fully Onsite

Start: ASAP

$18/hour

TEMP-TO-PERM

You will be focused on answering incoming telephone inquiries from their customers in a timely, courteous, and efficient manner.

Key Responsibilities:‍

• Continually seek improvement in every aspect of the position. Perform better today than yesterday.
• Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer.
• Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed.
• Utilize Company training materials to gather information and execute Company policies and procedures.
• Successfully complete training to be familiar with the product as well customer service systems, processes and policies.
• Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts.
• Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues.
• Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner
• Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers.
• Consistently maintain performance that meet or exceed company standards in monitoring, adherence, and training.
• Remain open-minded and positive when taking suggestions from Leads & Supervisors.
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Requirements

• Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook)
• Proficiency related to a call center environment with understanding of SAP, Salesforce and other similar client services and CRM tools
• Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients
• Quick learning who can absorb extensive information on our brands’ history, product offerings and communications/advertising program
• Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools
• Excellent verbal and written communication skills
• Type 20-30 wpm
• Pleasant personality.
• Flexible with schedule

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Please submit your resume for immediate consideration!