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location

Los Angeles, CA

salary

$75,000

$85,000

employment type

Direct Hire

category

Technology

division

Syndicatebleu

This opportunity is with a client of Career Group, a premier, Women-Owned recruiting agency recognized nationwide for excellence in corporate and administrative staffing. We connect talented professionals with top companies and act as trusted career advisors every step of the way.

This role is with a client of Syndicatebleu, a Women-Owned creative staffing agency under the Career Group Companies umbrella. We specialize in connecting marketing, creative, and tech professionals with forward-thinking companies nationwide.

This role is with a client of Fourth Floor, a Women-Owned fashion recruiting firm and part of the Career Group Companies family. We place top talent in roles across apparel, beauty, and lifestyle brands nationwide—helping professionals find their perfect fit in fashion.

This opportunity is with a client of Career Group Search, a Women-Owned executive search firm and part of the Career Group Companies network. We specialize in high-level placements from VP to C-level, partnering with innovative companies and industry leaders.

This opportunity is through Career Group Events, a Women-Owned staffing firm trusted by leading brands to support their high-profile events. From festivals and trade shows to brand activations, we connect dynamic talent with unforgettable experiences.

This is an internal opportunity within Career Group Companies, a premier, Women-Owned recruitment and advisory firm recognized by Forbes as one of America's Best Recruiting Firms. With over 40 years of experience, we are known for our high-touch, personalized approach and our commitment to excellence.

Systems & Data Specialist

Our client is seeking a Systems & Data Specialist to manage and optimize their customer support technology ecosystem. This individual will oversee Zendesk administration, systems integrations, AI-powered automations, and support workflows to ensure an efficient, scalable customer support operation.

Responsibilities

Administer and optimize Zendesk, including workflows, automations, triggers, macros, views, and ticket routing.
Configure support requests with the appropriate fields, tags, assignments, and service level agreements.
Design and maintain workflows that improve support efficiency and queue management.
Monitor and enhance the overall support platform experience for both customers and internal teams.
Maintain accurate documentation of processes, workflows, system configurations, and best practices.
Manage integrations between Zendesk, CRM platforms, and other business systems.
Develop and support API and webhook integrations to ensure reliable data synchronization.
Troubleshoot system and integration issues while collaborating with technical teams on enhancements and new implementations.
Drive the implementation and optimization of Zendesk AI capabilities and automation tools.
Develop conversational AI workflows, intent categories, and customer support experiences.
Monitor AI performance metrics and continuously improve automation effectiveness based on customer satisfaction and resolution data.
Partner cross-functionally with customer support, engineering, and operations teams to improve systems and processes.

Qualifications

2+ years of experience administering customer support platforms such as Zendesk.
Experience configuring workflows, automations, triggers, macros, views, and ticket management processes.
Strong understanding of APIs, webhooks, and systems integrations.
Experience supporting CRM integrations within a customer service environment.
Excellent troubleshooting, analytical, and documentation skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
Experience with low-code automation platforms such as Zapier, Workato, or similar tools preferred.
Basic programming or scripting experience with JavaScript, Python, or similar languages is a plus.
Familiarity with AI-powered customer support tools, including Zendesk AI or OpenAI technologies, is preferred.
Experience supporting e-commerce, direct-to-consumer, or consumer products organizations is a plus.
Proven ability to collaborate effectively with software engineering and cross-functional technical teams.

Please submit your resume for consideration.

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